September 2021 |
Received and installed Pro Generation 2 Swych bike conversion kit (cost approximately £600) |
1 monthlater |
1st hardware fault - connectivity issue, needing a replacement part |
5 monthslater |
2nd hardware fault - cannot remove power pack to charge battery, needing a replacement part |
Following this second fault I questioned the reliability of the kit with Swytch and asked what I was supposed to do if I had further faults outside the 12 month warranty period.They said they could not extend the warranty but would do their best to support me outside the warranty period.
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13 monthslater |
3rd hardware fault - connectivity issue, needing a replacement part |
25 monthslater
| 4th hardware fault - no power to the motor needing a replacement part. Swytch diagnosed I needed controller was faulty. Controller is now discontinued by Swytch. Swytch's proposed 'solution' was to for me to upgrade to the latest battery pack. |
I don't have faith in Swytch anymore. I have been sold a kit which has had 4 hardware faults. Why would they expect me to want to spend more money with them after my experience?
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